1. Introduction to Operations Management and Productivity, Part-I: MANAGEMENT AND STRATEGY, 2. Productivity and Process Analysis, 3. Operations Strategy, 4. Managing the Operations Workforce, 5. The Balanced Scorecard Approach to Operations, 6. Total Quality Management, 7. Sustainable Operations,  Part-II: PLANNING, 8. Forecasting and Aggregate Planning, 9. Scheduling for Operations, 10. Facility Location, 11. Facility Layout and Waiting Lines, Part-III: INVENTORY, LOGISITICS, AND SUPPLY CHAIN MANAGEMENT, 12. Supply Chain Management, 13. Inventory Management and Purchasing, 14. Resource Planning, 15. Project Management